How long will my order take?
Good things take time, orders usually take 1–3 weeks, depending on the time of year and order volume.

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Need it sooner? Rush fulfillment is available on a case-by-case basis. To request a rush order, DM us on Instagram @withlove.ytb before ordering.

 

Preorders? They're worth the wait, and we'll always note extra wait time right on the product page.​

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Can you rush my order?

Last minute plans? We get it.  Contact us before you order, and we'll see if we can pull it off. BTW - extra shipping charges and rush fees may apply.

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Can I change or cancel my order once it’s placed?
Once you hit submit, your order is locked in. If you need to make a change, DM or email us, and we'll see if we can help out. 

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Do you accept returns or exchanges?

No take-backs here, our pieces are handmade, one-of-a-kind, and/or sourced second-hand, so all sales are final. If something is off with your item, we've got your back. Just reach out within seven days of delivery, and we'll do what we can to sort it out.

If you need help with fabrics and sizing, check out the details on the product listing or just contact us. We love to chat.​​

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Do you accept bulk orders?
Thinking big? We love it. Check out our bulk order page for more details. ​

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Can I request something I don’t see on the site?
Duh. If you’re looking for something specific, contact us, and we’ll let you know if we make all your dreams come true.

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How should I wash my apparel?

Wash on a delicate cycle inside out, then hang to dry. Pretty effortless if you ask me.

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Do you cover repairs or issues after purchase?

Yes! We offer a 3-month warranty on our products. If something like a rhinestone or stud falls off within 3 months of receiving your order, please contact us, and we’ll be happy to help resolve the issue.

If your item arrives with a problem such as a stain, defect, or sizing issue, please notify us within 7 days of delivery so we can review and address the issue. Unfortunately, we cannot guarantee replacements or fixes for issues reported after the 7-day window.

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International Shipping Info

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Do you ship internationally?
Yes! We currently ship to select countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location.

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We currently offer international shipping to the following countries:

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Canada

United Kingdom

Australia

Israel

New Zealand

Ireland

Germany

France

Netherlands

Belgium

Sweden

Denmark

Norway

Switzerland

Austria

Finland

Spain

Italy

Japan

Singapore

Hong Kong

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How long will my order take to arrive?
Estimated delivery is 5–20 business days after your order ships. Please note that delivery times are estimates and may be affected by customs processing or carrier delays.

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Will I have to pay customs fees or import taxes?
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authority. These charges are not included in your order total and are the responsibility of the recipient.

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What if my package is delayed, lost, or arrives damaged?
Once your order has been shipped, it is in the hands of the shipping carrier. While we're happy to help however we can, we are not responsible for delays caused by the carrier, customs processing, weather, or other events outside of our control. If your package is lost, delayed, or damaged in transit, please file a claim directly with the shipping carrier using your tracking information. If you need assistance locating your shipment or navigating the claims process, feel free to contact us.

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